I’m asking for no customer success for LIMS because it’s jargon. Instead, I would like to see leadership and strong project management.
In the LIMS, ELN and LES industry, what is customer service versus customer success? For starters, it’s not the strategy of using “best practices” to fit a square peg in a round hole.
Consultants complain when their customers respond to questions with, “We’ve always done it that way.” However, consultants sometimes do the same thing.
Some people just want a job. Others want a career. For those who want a career, they tend to want to work for a LIMS Leader rather than a LIMS Manager.
It’s rare that we speak about getting the right resources for a project. Even more seldom is that we discuss how LIMS project behavior affects projects. Even beyond that, both personal and organizational behavior affect our LIMS projects.
I skipped last week’s blog post to instead go on a beverage and science trip. And, yes, I did get to talk about LIMS (at least a little bit).
Whenever someone talks about building a custom LIMS, I insist they not take that route. However, there might be situations where that’s feasible. In any case, there are a number of issues to consider.
LIMS communications go on, every day. Sales people, business analysts and system administrators all make presentations, and team members are sharing ideas.
No, it’s not the end of Agile for LIMS but the reasons why aren’t necessarily positive ones.
With Autumn so close at hand and people returning from vacation, many projects are already planning their ramp-up. If you’re planning to have your LIMS, ELN or LES work done, remotely, you need to consider the tools that will help you with this and how best to use them. This post is focused on LIMS remote work tool tips.